Captain Cooks Casino Privacy Policy and Player Data Protection
Personal Information We Collect
We protect personal information carefully and explain clearly how player data is handled in Canada. When you register or use our services, we may collect details needed to open, support, and secure your account.
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That can include your name, date of birth, address, phone number, email address, username, password, transaction history, and payment details. We may also collect technical information such as your IP address, device type, browser, and geolocation for security and legal compliance.
How Captain Cooks Uses Player Data
We use account data for practical reasons tied to casino access and safe account operation. This includes verifying identity and age, processing deposits, withdrawals, and bonus claims, and supporting account management.
We also use information to provide customer support, deliver personalised offers, promotions, and loyalty rewards, and meet legal or regulatory obligations. We do not sell your personal data to third parties.
- Identity and age verification
- Payment processing and bonus handling
- Support, account management, and compliance
- Personalised promotions and loyalty rewards
| Privacy and account area | What we state | Why it matters in Canada |
|---|---|---|
| Age and registration data | This website is intended for users aged 18 and over. We may collect your name, date of birth, address, phone number, and email address during registration and account use. | Players should expect identity and age checks during signup and ongoing account activity. |
| Account and payment records | We may collect usernames, passwords, transaction history, bank account details, card information, or e-wallet data. | These records support account access, financial processing, and routine account administration. |
| Deposits, withdrawals, and bonus use | Your information may be used to process deposits, withdrawals, and bonus claims. New players may also see a 500 CAD bonus offer. | Payment activity and bonus redemption are connected to the information provided on your account. |
| Security protection | We use industry-standard SSL encryption and secure server infrastructure to protect information from unauthorised access, loss, or misuse. | This is the core security measure described for account and transaction data. |
| Technical tracking and cookies | We use cookies to improve browsing, website performance, and promotion personalisation. Technical data may include IP address, device type, browser, and geolocation. | You can decline cookies in browser settings, although some features may not work properly. |
| How information is used | We use data for verification, support, account management, personalised offers, loyalty rewards, and compliance requirements. | This explains why verification requests and marketing messages may both appear during play. |
| Who may receive your data | We may share data with payment processors, banking institutions, licensed software providers, and regulatory authorities when required by law. | Sharing is limited to payments, game access, and legal obligations. |
| Player rights and support | You can request access to personal information and request deletion of your account and associated data, subject to legal obligations. | Players in Canada have a stated route to review or remove account data where permitted. |
| Policy updates and responsible play | We may update the privacy policy from time to time, with changes taking effect immediately upon posting. Gambling can be addictive, so please play responsibly. | It is worth reviewing updated terms from time to time while keeping responsible gambling in mind. |
Who Can Access Your Information
Some information is shared only where it supports the service you use. That includes payment processors and banking institutions for transactions, licensed software providers for game access, and regulatory authorities where the law requires disclosure.
If you want help with privacy, account access, or data handling, our Customer Support Team is available through live chat. Support is also the right place to raise requests about your stored personal information or account deletion.
Cookies, Policy Updates and Acceptance
We use cookies to improve browsing performance and tailor promotions more closely to account activity. If you disable cookies through your browser, some features may stop working as expected.
We may update this policy from time to time, and revised terms take effect immediately once posted. If you plan to register or continue playing with us in Canada, reviewing the latest privacy terms is a sensible next step.